Privacy Policy

This Privacy Policy describes how Dave's Hot Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at daveshotmenu.rest, place orders, use our services, or interact with us in any capacity. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our website and services immediately.

We are committed to protecting the privacy of our customers, website visitors, and anyone who interacts with Dave's Hot Chicken. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations.

1. About Us and How to Contact Us

Dave's Hot Chicken is a food service business operating through our website and physical locations throughout the United States. We take your privacy seriously and are dedicated to being transparent about how we handle your personal information.

For any privacy-related questions, concerns, or requests, you may contact us using the following details:

We aim to respond to all privacy-related inquiries within thirty (30) business days of receipt. For urgent matters, we recommend contacting us by email to ensure a timely response.

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and products. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with Dave's Hot Chicken through our website, place an order, create an account, sign up for promotions, or contact us directly, you may voluntarily provide us with the following types of personal information:

• Identity Information: First name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Password and security questions used to protect your account.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process payments. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order and Transaction Information: Details about the food items you order, order history, special dietary requirements, and delivery preferences.
• Communications Data: Any messages, feedback, reviews, or correspondence you send us, including customer service interactions and survey responses.
• Marketing Preferences: Your preferences for receiving promotional communications from us and your communication preferences.
• Loyalty Program Information: Details related to any rewards or loyalty program participation, including points balances and redemption history.

2.2 Information Collected Automatically

When you visit our website at daveshotmenu.rest, we automatically collect certain technical and usage information through cookies, web beacons, pixels, log files, and similar tracking technologies. This information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type, pages viewed, time and date of visit, time spent on pages, referring URLs, and other diagnostic data.
• Usage Data: Information about how you use our website, including which pages you visit, what items you view or add to your cart, links you click, search queries entered, and your navigation patterns.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may collect precise GPS-based location data to facilitate delivery services or help you find our nearest location.
• Cookie Data: Data collected through cookies and similar tracking technologies as described further in our Cookie section below.
• Session Data: Information about your browsing session on our website, including session duration, pages visited per session, and interaction patterns.

2.3 Information From Third Parties

We may also receive personal information about you from third-party sources, including:

• Delivery Platforms: When you order through third-party delivery apps or platforms (such as DoorDash, Uber Eats, Grubhub, or similar services), we may receive your order and contact information to fulfill your order.
• Social Media Platforms: If you connect your social media account to our website or interact with us on social media platforms, we may receive information from those platforms according to their privacy policies and your privacy settings.
• Payment Processors: Our payment service providers may share confirmation and transaction information with us.
• Analytics Providers: We work with analytics partners who may provide us with aggregated insights and data about website usage and user behavior.
• Advertising Partners: We may receive information about you from advertising networks and marketing partners to improve the relevance of advertisements shown to you.
• Public Sources: Publicly available sources, such as business registries or social media profiles made publicly accessible.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, financial account credentials, precise geolocation without consent, racial or ethnic origin, religious beliefs, health data, or biometric identifiers unless strictly necessary and disclosed at the point of collection. If you provide dietary information related to allergies or health conditions to facilitate your food order, we treat such information with the highest level of care and use it solely to fulfill your order.

3. How We Use Your Information

Dave's Hot Chicken uses the personal information we collect for the following specific purposes:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders, including delivery and pickup arrangements.
• To create and manage your account on our website.
• To process payments and send you receipts, confirmations, and transaction notifications.
• To communicate with you about your orders, including updates, delays, or issues.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To manage loyalty programs, rewards, and promotional offers you have enrolled in.
• To personalize your experience on our website and remember your preferences.

3.2 Business Operations and Legal Compliance

• To maintain accurate business records and comply with our legal and regulatory obligations.
• To prevent, detect, and investigate fraud, security incidents, and other potentially prohibited or illegal activities.
• To enforce our Terms of Service and other applicable agreements.
• To protect the rights, property, and safety of Dave's Hot Chicken, our customers, and the public.
• To comply with applicable laws, regulations, court orders, and governmental requests.
• To conduct internal audits, investigations, and dispute resolution processes.

3.3 Analytics and Service Improvement

• To analyze usage patterns and trends on our website to improve functionality and user experience.
• To monitor the performance of our website and identify technical issues.
• To conduct market research, customer satisfaction surveys, and product development.
• To understand customer preferences and improve our menu offerings and services.
• To generate aggregated, anonymized statistical data for business analysis purposes.

3.4 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and updates about Dave's Hot Chicken, where you have provided consent or where permitted by applicable law.
• To display targeted advertisements on our website and third-party platforms based on your interests and browsing behavior.
• To conduct contests, sweepstakes, and other promotional activities.
• To send push notifications through our mobile application, where you have granted permission.
• To conduct retargeting campaigns and measure advertising effectiveness.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect transactional communications related to your orders or account.

4. Cookies and Tracking Technologies

Our website at daveshotmenu.rest uses cookies, web beacons, pixels, local storage, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential cookies required for the website to function properly, including session management, shopping cart functionality, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Cookies that help us understand how visitors interact with our website by collecting anonymous usage data, such as Google Analytics.
• Functional Cookies: Cookies that enable enhanced functionality and personalization, such as remembering your language preferences, login status, and order history.
• Targeting and Advertising Cookies: Cookies used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across websites.

4.2 Managing Your Cookie Preferences

You have the right to manage your cookie preferences at any time. You may adjust your browser settings to refuse cookies, delete existing cookies, or be notified when cookies are being sent. Please note that disabling certain cookies may impact the functionality of our website and your ability to place orders or access certain features.

For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, which is available on our website at daveshotmenu.rest. You may also submit cookie preference requests by contacting us at [email protected].

5. Sharing Your Information With Third Parties

Dave's Hot Chicken does not sell your personal information for monetary consideration. However, we may share your information with certain third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Such providers include:

• Payment processing companies (e.g., Stripe, Square, PayPal) to handle secure payment transactions.
• Food delivery platform partners to facilitate order delivery.
• Email marketing service providers to manage and distribute marketing communications.
• Website hosting and cloud computing providers to maintain our online infrastructure.
• Analytics providers to help us understand website usage and improve our services.
• Customer relationship management (CRM) software providers to manage customer interactions.
• Fraud detection and security service providers to protect against unauthorized activity.
• Legal, accounting, and professional advisors who provide services to our business.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, or in response to valid legal processes, including:

• Compliance with applicable federal, state, or local laws and regulations.
• Response to lawful requests from government authorities, courts, law enforcement agencies, or regulatory bodies.
• Enforcement of our Terms of Service or other legal agreements.
• Protection of the rights, safety, or property of Dave's Hot Chicken, our customers, employees, or the general public.
• Investigation and prevention of fraud, security breaches, or other illegal activity.

5.3 Business Transfers

In the event that Dave's Hot Chicken undergoes a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar business transition, your personal information may be transferred to the acquiring entity or successor organization as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with additional third parties with your explicit consent. In such cases, we will clearly describe the nature of the sharing and obtain your permission before proceeding.

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for marketing research, industry analysis, demographic reporting, or other business purposes.

6. Data Security

Dave's Hot Chicken takes the security of your personal information seriously and has implemented reasonable and appropriate technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Payment data is encrypted end-to-end using PCI DSS-compliant processors.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions. All employees with access to personal data are required to maintain its confidentiality.
• Secure Password Storage: User passwords are stored using one-way cryptographic hashing algorithms and are never stored in plain text.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing of our systems and infrastructure.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and in accordance with applicable notification requirements.
• Vendor Security: We evaluate the security practices of our third-party service providers and require them to maintain adequate security standards through contractual agreements.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.

6.2 Limitations of Security

While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities as required by applicable law, including breach notification requirements under state laws applicable to our operations.

You are also responsible for maintaining the confidentiality of your account credentials. Please use a strong, unique password and do not share your login information with others. Notify us immediately at [email protected] if you suspect any unauthorized access to your account.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention periods we apply are based on the nature of the data and the purposes for which it is processed.

After the applicable retention period has expired, we will securely delete or anonymize your personal information. In some cases, where immediate deletion is not technically feasible, we will isolate your data from further processing until deletion is possible.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We honor these rights and are committed to facilitating their exercise in a straightforward manner.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the purposes for which we use it, the categories of third parties with whom we share it, and the categories of sources from which we collected it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as where the information is needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell personal information for money, under CCPA/CPRA, the sharing of personal information for cross-context behavioral advertising may be considered a "sale." You have the right to opt out of such sharing. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: If we process sensitive personal information, you have the right to limit its use to that which is necessary to provide the services requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of the personal information we hold about you in a portable, readily usable format.

8.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we honor the following rights for all individuals who interact with Dave's Hot Chicken:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Object to Marketing: You may opt out of receiving marketing communications from us at any time.

8.3 How to Exercise Your Rights

To exercise any of the privacy rights described above, please submit a request to us through one of the following methods:

• Email: [email protected]
• Website: daveshotmenu.rest (through our contact form)

We will verify your identity before processing your request to protect your privacy and security. You may be asked to provide information such as your name, email address, and order history to verify your identity. We will respond to verifiable consumer requests within forty-five (45) days of receipt, as required by California law, with the possibility of an extension of an additional 45 days where reasonably necessary, provided we notify you of the extension within the initial 45-day period.

You may designate an authorized agent to submit a privacy rights request on your behalf. Authorized agents must provide written authorization or a valid power of attorney and verify their identity before we process their request.

9. Children's Privacy

Dave's Hot Chicken does not knowingly market to or direct our website content toward children under the age of 13. Our services, including online ordering and account creation, are designed for adult consumers.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will promptly take steps to delete that information from our records.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your knowledge or consent, please contact us immediately at [email protected] with the subject line "Children's Privacy Concern." We will investigate and take appropriate action to remove the information.

We encourage parents and guardians to actively supervise their children's online activities and to use parental control tools available through internet service providers and device manufacturers to help enforce this policy.

10. International Data Transfers

Dave's Hot Chicken is a United States-based business and your personal information is primarily collected, processed, and stored in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

Some of our third-party service providers may be located in countries outside the United States. When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements with our international service providers that include standard contractual clauses or equivalent protections.
• Ensuring that any international recipients of your data are subject to privacy and data protection commitments consistent with this Privacy Policy.
• Implementing additional technical and organizational safeguards where required by applicable law.

By using our website and services, you consent to the collection, transfer, storage, and processing of your personal information in the United States and in any other country where we or our service providers operate, subject to the protections described in this Privacy Policy.

11. Third-Party Websites and Links

Our website at daveshotmenu.rest may contain links to third-party websites, social media platforms, delivery apps, or other online services that are not owned or operated by Dave's Hot Chicken. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices, content, or security measures.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our website does not imply our endorsement of the linked website or its privacy practices.

Third-party services commonly used in connection with our website include delivery platforms (such as DoorDash, Uber Eats, and Grubhub), payment processors, social media platforms, and analytics tools. Each of these services operates under its own privacy policy and data practices.

12. Your Choices and Opt-Out Options

We respect your right to control how your personal information is used. The following options are available to you:

12.1 Marketing Communications

You may opt out of receiving promotional emails from Dave's Hot Chicken by clicking the "Unsubscribe" link found in the footer of any marketing email or by contacting us at [email protected]. Please allow up to 10 business days for your opt-out request to be processed. Note that you will continue to receive transactional emails related to your orders and account activity.

12.2 Push Notifications

If you have enabled push notifications through our website or mobile application, you may disable them through your device or browser settings at any time.

12.3 Cookies and Tracking Technologies

You may manage cookie preferences through your browser settings or through any cookie consent tool provided on our website. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page at www.networkadvertising.org/choices or the Digital Advertising Alliance's opt-out tool at optout.aboutads.info.

12.4 Account Information

You may update or correct your account information at any time by logging into your account on our website or by contacting us at [email protected].

12.5 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, our website does not universally respond to DNT signals, as there is no consistent industry standard for how these signals should be interpreted. We will continue to monitor developments in this area and update our practices accordingly.

13. Filing a Complaint

If you have concerns about how Dave's Hot Chicken handles your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

13.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA and CPRA:

13.2 Federal Complaints

You may also file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including the FTC Act:

13.3 State-Level Consumer Protection Agencies

Residents of other states may contact their respective state Attorney General's office or consumer protection agency to file a privacy-related complaint. We encourage you to first contact us at [email protected] so that we have the opportunity to resolve your concern directly before escalating to regulatory authorities.

14. California-Specific Disclosures

In addition to the rights described in Section 8, California residents should be aware of the following specific disclosures required under California law:

14.1 Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents have the right to request and receive information about whether we disclose personal information to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

14.2 Financial Incentives

We may offer loyalty programs, discounts, or other financial incentives in connection with the collection or use of your personal information. If we offer any such programs, we will provide you with a description of the material terms at the time of enrollment, including the right to withdraw from the program at any time.

15. Changes to This Privacy Policy

Dave's Hot Chicken reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website at daveshotmenu.rest.
• Send an email notification to registered users where required or appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services following the posting of a revised Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

If changes to this Privacy Policy significantly affect the way we handle your personal information, we will seek your renewed consent where required by law.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact our privacy team using the information below. We are committed to addressing your concerns promptly and transparently.

When contacting us regarding a privacy rights request, please include your full name, email address associated with your account, and a clear description of the request or concern. This will help us process your request efficiently and accurately.

We value your trust and are committed to handling your personal information responsibly, securely, and in accordance with all applicable privacy laws. Thank you for choosing Dave's Hot Chicken.